This Data Protection Policy outlines how Maybank Singapore Limited and Malayan Banking Berhad, Singapore branch (as the case may be) collects, uses, maintains and discloses your Personal Data. Maybank safeguards your Personal Data in accordance with the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act"). Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. This Data Protection Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
For the avoidance of doubt, this Data Protection Policy forms a part of the terms and conditions governing your relationship with us ("Terms and Conditions") and should be read in conjunction with those Terms and Conditions.
When you request information or sign up for our products and services, you may be required to provide us with your Personal Data. In doing so, you agree and consent to Maybank Singapore Limited, Malayan Banking Berhad, Singapore Branch and their related corporations (collectively referred to herein as "Maybank", "us", "we" or "our") as well as their respective agents, authorised service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data in accordance with this Data Protection Policy.
You have the choice, at any time, not to provide your Personal Data or to withdraw your consent to Maybank processing your Personal Data. However, do note that failure to provide such Personal Data or a withdrawal of your consent for us to process your Personal Data may result in Maybank being unable to provide you with effective and continuous products and services.
If you should withdraw your consent to the processing or handling of your Personal Data in respect of any purpose which we may reasonably consider to be essential in order for us to provide you with the products and/or services requested / applied for, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship which may be in place between us. Furthermore, we shall be entitled to treat such withdrawal as your termination of any account / agreement which you may have with us, without prejudice to any rights and remedies which we may have at law against you.
Notwithstanding the generality of the foregoing and for avoidance of doubt, upon the termination or expiry of your contractual relationship with us (howsoever caused), we may still continue using or disclosing your personal data as may be necessary, required, authorised or permitted for compliance with applicable law or as may be requested by the relevant regulatory bodies, government agencies, statutory boards, administrative bodies, authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes to which we may be subject, whether situated locally or overseas.
In this Data Protection Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Examples of such Personal Data you may provide to us may include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
The Personal Data we collect can be either obligatory or voluntary. Obligatory Personal Data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory Personal Data, we would not be able to provide you with our products and services. Voluntary Personal Data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary Personal Data, you can still sign up for our products and services. Obligatory and voluntary Personal Data differ for each of our products and services and will be indicated in the application forms.
Generally, we obtain your Personal Data in various ways, such as:
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Generally, Maybank collects, uses and discloses your Personal Data for the following purposes:
If you are retail banking or private wealth customer (which includes Personal Banking, Private Wealth, Premier Wealth, Privilege Wealth and Islamic Banking), hire purchase customer, or a mandatee of such customers, Maybank also collects, uses and discloses your Personal Data for the following purposes:
Where permitted under the terms of the agreement which you have entered into with us and as part of the services which we provide to you, we may from time to time and at our discretion also use your contact particulars (including your phone number and email address) to contact you in order to provide you with information and/or updates which you are entitled to receive in connection with your portfolio and / or in accordance with the terms and conditions of our agreement with you on products, services or investment opportunities.
If you are the owner, chairman, director, employee, mandatee, or guarantor of an organisation that is a SME - Retail, Small Medium Enterprises (RSME) Banking or Commercial Banking or Global Banking customer (which includes Islamic banking customers), Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you use any of Maybank’s online services (including internet and mobile banking customers, Certificate of Entitlement bidders or users of social media platforms who have reached out to Maybank), Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you are a counterparty to a transaction (for example, a beneficiary of a fund transfer or payment), Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you are a party providing referrals to Maybank under one of our referral programmes, Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you are a guarantor for a loan, Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you are a tenant of Maybank Tower, Maybank also collects, uses and discloses your Personal Data for the following purposes
If you are an employee of an external service provider of Maybank, Maybank also collects, uses and discloses your Personal Data for the following purposes:
If you submit an application to us as a candidate for an employment or representative position, Maybank also collects, uses and discloses your Personal Data for the following purposes:
Where permitted under the Act, Maybank may also collect, use and disclose your Personal Data as follows:
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Maybank may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services (including discounts and special offers).
In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below.
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, we will require some time to process your withdrawal request. During this period of time you may still receive marketing or promotional materials/communication. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the accounts, facilities or services that you hold or have subscribed to with Maybank.
Your Personal Data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services, and for the purposes listed above (where applicable), your Personal Data may be disclosed to the following parties:
The security of your Personal Data is our priority. Maybank takes all physical, technical and organisational measures needed to ensure the security and confidentiality of Personal Data. We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.
Employee access is only limited to authorised employees who are fully trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have access to your information will be subjected to disciplinary action should they fail to observe this Data Protection Policy and other guidelines, codes or policies which we may issue to them from time to time.
If we disclose any of your Personal Data to our authorised agents or service providers, we will require them to appropriately safeguard the Personal Data provided to them.
We will only retain your Personal Data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements.
Please note that we may update this Data Protection Policy from time to time to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. If there are material changes to this Data Protection Policy, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do periodically review this Data Protection Policy to stay informed on how we are protecting and managing your information.
Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy.
This Data Protection Policy was last updated in November 2018.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested / applied for.
We are committed to ensure that the Personal Data we hold about you is accurate, complete, and up-to-date. If there are any changes to your Personal Data or if you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your Personal Data.
You have the right to access your Personal Data. If you would like to request access to your Personal Data, please contact us. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your Personal Data.
If you need to contact us, you may visit any of our branches, call our customer Relationship Executives on 1800-MAYBANK (1800-6 29 2265) or (65) 6533 5229(65) 6533 5229 (Overseas) or visit us at www.maybank2u.com.sg. For corporate customers, you may contact your relationship manager directly.
Alternatively, you may also write to our Data Protection Officer as follows:
Data Protection Officer
Maybank Singapore Limited / Malayan Banking Berhad, Singapore branch
2 Battery Road
#12-01 Maybank Tower
Effective date: 5 November 2018